Solution to Managing Outsourcing Services
The Outsourcing Option
Over the past number of years, many organizations have investigated outsourcing services with the intent of having a vendor accept responsibility for some or all of their information technology (IT) activities. These activities typically include: management of the infrastructure, maintenance of business applications as well as management of customer service.
Reasons often cited for considering the outsourcing option include:
- reduce costs;
- have experts assume responsibility for a given activity;
- focus the organization on core activities that generate added value;
- better align IT with the strategic business plan.
The results obtained from outsourcing and the customer satisfaction level vary considerably.
Our Proposal
Our solution combines services that offer you the best possible benefits from outsourcing.
Systematix is not an outsourcer. We provide impartial and unbiased advice regarding your outsourcer. Systematix can help you evaluate a given vendor's outsourcing "model" and establish a management process assuring its proper delivery.
Our consultants have expertise in and knowledge of outsourcing strategies for IT, regardless of the type or size of your organization.
A New Vision of Outsourcing Relationships
As soon as your organization contemplates outsourcing, Systematix can become involved to ensure that you benefit from our wealth of experience. We can help you avoid costly mistakes so you can realize substantial savings. Why not profit from our experience?
Our involvement in the outsourcing strategy can include:
- analyzing the outsourcing opportunities;
- establishing strategic objectives and direct requests for proposals (RFPs);
- evaluating the RFPs;
- co-ordinating the review;
- structuring and managing the transition plan;
- managing the vendor relationship;
- determining service levels;
- defining performance measurements;
- establishing the financial parameters of the service level agreement;
- negotiating and finalizing the service level agreement.
Enhancing an Existing Outsourcing Relationship
To ensure your existing vendor relationship achieves important strategic objectives, Systematix can provide assistance in the following areas:
- analysis of the current relationship;
- negotiation of rate changes;
- renewal of an outsourcing contract.
The decision to outsource is of great strategic importance and involves a blending of business processes and vendor relationships that can be complex to manage. Given the financial outlay involved, service levels must correspond to the agreement. Information technology has become a strategic tool in today's organizations.
Systematix has the expertise to ensure that you experience a winning and lasting outsourcing relationship.