The Shared Services Center (SSC) Solution

What is a Shared Services Center (SSC)?

The SSC is the grouping of common functions or processes into a central service entity within an organization. An example would be purchasing, finance, asset management (property, equipment, vehicles, etc.) and IT. This internal service is provided to various business units and is based on the customer/vendor relationship.

Implementing the Shared Services Center (SSC)

The SSC is structured to meet the following objectives:

• cost reduction;
• service quality improvement;
• standardization of operations and business processes.

A number of studies have shown that more than 50% of large organizations have already implemented the SSC business model.

Our Shared Services Center (SSC) Expertise

An SSC is much more than a collection of services, and Systematix has developed a proven approach to implementing it.

The SSC can be of critical importance to any organization wishing to optimize its operational efficiencies. It is a project of change that modifies relationships between the business units by creating a customer/vendor relationship that ensures measurement discipline in comparing internal and external services.

Systematix has delivered value-added benefits to our customers by successfully implementing the SSC solution. Our consultants can assist you through all phases of implementing and subsequently operating this model.

Our experience implementing the SSC includes:

• adapting the organization;
• defining the processes and tools required;
• negotiating service agreements;
• establishing a process to develop service offers;
• formalizing a pricing model or other means for invoicing services;
• building and maintaining client relationships;
• measuring results.

We will help you achieve your objectives.